Privacy Policy
MCC Computers Ltd
MCC Computers Ltd (MCC) fully understand the need to and the responsibility we have to protect and respect your privacy and look after your data; both personal and otherwise.
For clarity, MCC may be both data controller and data processor for your personal data; this can vary between scenarios, however can be either, or both.
Please be advised that this policy is subject to change, so please do return regularly to ensure you are aware of the latest details.
Data protection law states that we are only able to process personal data if we have a valid reason to do so. The reasons for processing your data include, but are not limited to, performance of a contract, contacting you for customer service purposes, to enable billing and remittance and your consent.
We share your information within MCC to help us provide our services, comply with regulatory and legal requirements, and improve our products and services.
If you contact us for customer support, we may also ask you for information about your operating system, software and other technical matters.
If you provide us with personal data about a third party, it is with the understanding that you have the authority and have obtained the express consent from the third party for the disclosure and use of their personal data.
Your personal data may be automatically collected when using our services, including but not limited to, device specific information, connection details within server logs, device event information, your IP address and location information. Upon visiting our website, we will capture your IP address, time of and duration of visit and time and duration of the pages on our website which you choose to view.
Our website uses ‘cookie’ technology. A cookie is a little piece of text that our server places on your device when you visit any of our websites or apps. They help us make the sites work better for you. Please see our cookie policy for further details.
Transmission of information via the internet is not completely secure by its nature. On this basis, we cannot guarantee the security of any data transmitted to us and this transmission of data is done so at your own risk. Once MCC have received the information, we have strict policies and procedures to mitigate unauthorised access as far as possible.
When you contact us to ask about your information, we may ask you to identify yourself. This is to help protect your information
• performance of a contract;
• legal obligation;
• protecting the vital interests of you or others;
• public interest;
• our legitimate interests; and
• your consent
To meet our regulatory and legal obligations, we collect some of your personal information, verify it, keep it up to date through regular checks, and delete it once we no longer have to keep it. We may also gather information about you from third parties to help us meet our obligations. If you do not provide the information we need, or help us keep it up to date, we may not be able to provide you with our products and services.
You could also decide how much direct marketing you want to accept when you apply for new products and services.
If we ever contact you to get your feedback on ways to improve our products and services, you have the choice to opt out.
To provide our products and services under the terms and conditions we agree between us, we need to collect and use personal information about you. If you do not provide this personal information, we may not be able to provide you with our products and services.
Once you are no longer an active client of MCC, your account will be marked as inactive and then kept for up to 7 years after you have cancelled services with us. If you purchase new or reactivate services with MCC within this timeframe, the clock is reset.
The reason personal information may be kept this long is due to our legal, regulatory and/or accountancy requirements. We may also keep it for research or statistical purposes. Please be assured that your personal data will only ever be kept for necessary reasons and specific purposes as informed to you.
The access to your personal data varies depending on the services you hold with MCC. To ensure all is clear and easy to understand, we have grouped the information into products and services which we offer:
Domains
Your data is used internally by MCC staff and systems for the purpose of billing, admin, support and service provisions. Some of your data will also be sent to the registrar which may be outside the EEA; this is limited to the contact details set on the domain on registration or update.
SSL Certificates; including Digital ID’s
Your data is used internally by MCC staff and systems for the purpose of billing, admin, support and service provisions. Your data, as the certificate owner, is also sent to the certificate authority for their authentication and use; this may be outside of the EEA.
Web Hosting; including Shared Hosting, Dedicated server, Custom Architecture
Your data is used internally by MCC staff and systems for the purpose of billing, admin, support and service provisions.
Mail Hosting; including Mailing Lists
Your data is used internally by MCC staff and systems for the purpose of billing, admin, support and service provisions.
Productivity Software; including Office 365
Your data is used internally by MCC staff and systems for the purpose of billing, admin, support and service provisions.
Security Services; including Antivirus, Anti-Spam, Content Filtering, Anti-Malware, Encryption & Cloud Backup
Your data is used internally by MCC staff and systems for the purpose of billing, admin, support and service provisions.
MCC may pass your personal information to third parties for service provisioning on our behalf; this could be such aspects as, but not limited to; payment processing, returning a defective product for repair under warranty to the manufacturer, trace information and to protect both our interests. If this does happen, personal data will only be used as necessary to complete required processes such as service provisioning or payment transaction; MCC will always ensure your personal data is securely transmitted to strict MCC policy and not used for marketing or advertising services.
MCC work closely with a small number of third parties (including service providers, fraud prevention services and business parties) and we may receive information from them about you. Any personal data we receive may be linked to existing personal data we have and will be governed by this policy as if we have collected it.
MCC may share your data should it be acquired by a third party; in this scenario, your data would be classified as an asset of the business. If this situation were to arise, both parties would be sure to enter into appropriate confidentiality agreements prior to any exchange of data.
MCC may also share your data if under duty to do so to comply with any legal obligation or to protect the safety, rights or property of MCC, our clients, or others; MCC will always ensure your personal data is securely transmitted to strict MCC policy and your rights regarding personal data privacy protected.
We do not transfer your personal information outside of the European Economic Area (EEA).
You have the right to be forgotten. You have the right to object to our usage or processing of your personal information as well as delete, remove or stop using it if there is no need for us to do so. Any request submitted will be taken seriously and reviewed; there are accounting and legal reasons why we would need to retain your personal data, however, if you believe your personal data to be retained on an incorrect basis, please do inform us.
You can change your marketing preference at any point in time; we will not use your personal data for marketing unless you have expressly given us your full consent to do so.
When you contact us to ask about your information, we may ask you to identify yourself. This is to help protect your information.
If you wish to make a complaint you may do so in person, by telephone, in writing and by email. Please be assured that all complaints received will be fully investigated. You can register a complaint through our office, our website, by phone, by email or in person at our office.
We ask that you supply as much information as possible to help our staff resolve your complaint quickly.
You also have the right to make a complaint about how we process your personal data to the Information Commissioners Office https://ico.org.uk/concerns/:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Tel: 0303 123 1113
Northern Ireland
Information Commissioner’s Office
3rd Floor
14 Cromac Place
Belfast
BT7 2JB
Tel: 028 9027 8757 or 0303 123 1114
Email: ni@ico.org.uk
CONTACT
Unfortunately during these (anti)social distancing times a phone call or dropping in to us is not an option…for now. The best way to get in touch is to submit your query using our contact form and please be assured it will be attended to. Thank you
For all service requests/support or new business enquiries please complete this form and we will contact you shortly.
About your personal information
The information you provide here is for support/contact purposes and will be accessed by our designated staff/Data Protection Officer only.
Dr Philip PhD
Vision
Sylvia
Technical
Gordon
Operations
info@mcc.ac
028 2563 8888
Privacy Policy | Data Protection
© MCC Computers Ltd.